About This Training Program
The CRM Success Strategies training program is a very important learning plan that is designed to teach the professional, regardless of skill level or position, how to leverage the power of the CRM software to do their jobs daily. The professional will be taught how the application works, how their accurate data entry impacts the prebuilt marketing programs that start the follow up process; promotes the services from the different departments within the dealership; and triggers the reminders for the repeat and referral business on which their future income depends. They will also be taught how to maintain the database which is the core of the system on which all the business development and customer relationship management strategies and processes depend.
It’s impossible to build a large and profitable book of business & sustain it, without learning how to correctly use your CRM software.
What Your Team Will Learn:
- How CRM software actually works
- How and why to set up campaigns, workflows, and triggers
- How to Maintain & Manage the Customer Database
Who Should Attend This Training Program:
- This course is self-paced.
- This course may contain lessons that include a series of topics.
- All topics must be completed before moving on to the next lesson.
- Email notification will be sent when next lessons are accessible.
- Upon successful completion of the entire course, the professional will receive a course badge, a certificate of completion, and CEU credits towards annual recertification.