KM SYS3 – How to handle Unresponsive clients

The objective of this course is to teach salespeople the process for handling non-responsive customers in order to identify what is needed to either gain their business, or define the next steps.

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About This Training Program

The Strategy for Uncovering Hidden Objections & Unresponsive Clients is also called System #3. The untapped opportunity in dealerships today are the unresponsive customers who when remain unresponsive to the follow up efforts of salespeople are often overlooked and considered uninterested or a lost sale by the uninformed. This usually happens when signals get crossed which demands an intervention of sorts to rectify the matter and bring the sale to a positive conclusion.

What You Will Learn

  • How to correctly identify unresponsive clients
  • How to determine if unresponsive clients need help
  • The process for initiating a System #3 follow up strategy
  • How to work with management to ultimately serve the client’s wishes

How Will This Training Be Applied

  • Whenever you encounter a non-responsive client
  • Whenever you perceive there may be a misunderstanding
  • Whenever a client leaves without buying when the signals said yes
  • When you need unbiased assessment from a third party

What You Can Expect

  • This course is self-paced.
  • This course may contain lessons that include a series of topics.
  • All topics must be completed before moving on to the next lesson.
  • Email notification will be sent when next lessons are accessible.
  • Upon successful completion of the entire course, the professional will receive a course badge, a certificate of completion, and CEU credits towards annual recertification.


Purchase individual license for one, or multiple licenses to train an entire team. Group training comes with a management dashboard to monitor the team’s progress and performance.

One license for one user

Multiple licenses for team management

$97.00 - Purchase This Course