The Strategy for Uncovering Hidden Objections & Unresponsive Clients is also called System #3. The untapped opportunity in dealerships today are the unresponsive customers who when remain unresponsive to the follow up efforts of salespeople are often overlooked and considered uninterested or a lost sale by the uninformed. This usually happens when signals get crossed which demands an intervention of sorts to rectify the matter and bring the sale to a positive conclusion.
What You Will Learn
How to correctly identify unresponsive clients
How to determine if unresponsive clients need help
The process for initiating a System #3 follow up strategy
How to work with management to ultimately serve the client’s wishes
How Will This Training Be Applied
Whenever you encounter a non-responsive client
Whenever you perceive there may be a misunderstanding
Whenever a client leaves without buying when the signals said yes
When you need unbiased assessment from a third party
What You Can Expect
This course is self-paced.
This course may contain lessons that include a series of topics.
All topics must be completed before moving on to the next lesson.
Email notification will be sent when next lessons are accessible.
Upon successful completion of the entire course, the professional will receive a course badge, a certificate of completion, and CEU credits towards annual recertification.
Purchase individual license for one, or multiple licenses to train an entire team. Group training comes with a management dashboard to monitor the team’s progress and performance.