Course

LP- Customer Service Training for Dealership

The learning objective of the Customer Service Training Program for Dealership Professionals is to teach every member on your team how provide a quantifiable customer service, that leads to a great customer experience.

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About This Training Program

Finally, a course to teach dealership professionals how to connect, communicate and develop meaningful relationships with customers and prospects flowing in and out of the dealership. This training program is designed to teach every member on the team, from Porters and Lot Attendants, to Managers and their subordinates the core skills they need to communicate effectively, solve problems, refer business as well as improve both SSI and CSI scores to continually improve the customer experience, profits and more.

Topics Covered in This Course Includes:

  • Dressing for Success
  • The Art of Asking Questions
  • Understanding Social Styles or Human Personality Traits
  • CRM Software Success Strategies
  • Professional Branding Strategies

What You Can Expect

  • This course is self-paced.
  • This course may contain lessons that include a series of topics.
  • All topics must be completed before moving on to the next lesson.
  • Email notification will be sent when next lessons are accessible.
  • Upon successful completion of the entire course, the professional will receive a course badge, a certificate of completion, and CEU credits towards annual recertification.

TRAINING OPTIONS

Purchase individual license for one, or multiple licenses to train an entire team. Group training comes with a management dashboard to monitor the team’s progress and performance.

One license for one user

Multiple licenses for team management


$1299.00 - Purchase This Course