Course

People Skills – Personality Traits

People Skills – Personality Traits explains the variations in human social styles to identify an effective communication strategy and improve the customer experience.

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About This Training Program

This course outlines the four personality types that sales professionals need to understand and recognize. It instructs professionals on tactics to adjust their own communication style and successfully establish rapport with clients. At the end of this course, apply training throughout the stages of the selling process to understand and track the factors that influence your sales closing ratio. 

What You Will Learn

  • How to establish rapport with clients quickly
  • How to identify the different types of personality traits
  • How to identify your own personality traits
  • How to sell to the various personality traits
  • How to use this everyday, throughout all human interactions

What You Can Expect

  • Self-paced course 
  • Lessons that include a series of topics 
  • Series of topics to be completed before moving to next lesson 
  • Email notifications when next lessons are accessible 
  • Course badge, a certificate of completion, and CEU credits towards annual recertification upon completion  

TRAINING OPTIONS

Purchase individual license for one, or multiple licenses to train an entire team. Group training comes with a management dashboard to monitor the team’s progress and performance.

One license for one user

Multiple licenses for team management


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