Course

People Skills – The Art of Asking Questions

This course presents questioning techniques that evaluate customer needs to deliver clarity throughout the sales process.

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About This Training Program

The Art of Asking Questions focuses on specific techniques to earn new business. Professionals learn to use questioning as a consultative and investigative tool. It outlines the fundamental skills of open ended, closed ended, and blended questioning. At the end of the course, apply training in client interviews, relationship building and negotiating processes to gather information that improves the customer experience 

What You Will Learn

  • Questioning Techniques 
  • Interpersonal Skills 
  • Open vs. Closed Ended Questions 
  • Customer Relationship Building 

What You Can Expect

  • Self-paced course 
  • Lessons that include a series of topics 
  • Series of topics to be completed before moving to next lesson 
  • Email notifications when next lessons are accessible 
  • Course badge, a certificate of completion, and CEU credits towards annual recertification upon completion  

TRAINING OPTIONS

Purchase individual license for one, or multiple licenses to train an entire team. Group training comes with a management dashboard to monitor the team’s progress and performance.

One license for one user

Multiple licenses for team management


$97.00 - Purchase This Course